Our Business Development Manager Sarah, Shares Her Thoughts
Posted on Feb 12, 2024 | By: Kerry
Monday is always a day for reflection for me. Last week, I attended services and was gobsmacked and disheartened by my findings. I was fortunate to participate in homes that felt clean and welcoming. The service users were all kind, approachable and honest about their experiences; however, there was a huge problem.
Care Managers are unable to have ownership over their services. We are in an industry full of criticism, expected to deliver person-centred and outcome-focused care, yet Care managers aren't being empowered to grow, nurture and develop their services. Managers have lost empowerment and cannot make decisions. I went to services last week to give brochures and meet with managers. Not one care manager could speak and discuss services or business needs. There was a general feeling of ' the providers not available ' and' the owner's business'. I found it so degrading for them, as a NI and RM I was able to make decisions about my legal responsibilities and the care we delivered. Everybody is too scared to make decisions, which is absolutely heartbreaking for the care industry!
Some owners and directors need to have confidence in their Care Managers, know their strengths, and allow them to grow their vision. Individuals are quick to scrutinise when a problem arises yet aren't allowing for proactive intervention from someone who has ' on the floor' experience and holds legal responsibility.
When Providers are Recruiting their managers, please ensure the responsibilities are outlined from the start. Nobody wants to be micromanaged, especially an individual who has dedicated the majority of their life to better other people. Not a sales pitch; however, consultancy can help build this relationship and develop the confidence between providers and their managers, allowing for an open platform of growth, decision-making, and accountability. Within Care Services, we hope to achieve the same; we should collaborate and embed positive experiences for all: Directors, Managers, employees and, most importantly, those we are supporting.
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