“It’s easy to come up with new ideas; the hard part is letting go of what worked for you two years ago but will soon be out of date.” —Roger von Oech.
We have a deep understanding and industry expertise across a comprehensive range of disciplines in social care. Our team has a broad geographical reach, and we are passionate about rising to our client's challenges.
We build their capabilities and leadership skills at every level and at every opportunity. We do this to help make internal support, resolve fundamental issues, and reach practical recommendations.
We understand the issues and challenges the care sector faces and what is required to succeed.
We help you create a culture that supports your organisational purpose and goals. We can help you assess your current performance and develop and deliver improvement plans to help your services be safe, effective, caring, responsive and well-led.
Team Care Compliance - Building a Governance that works for your business, designed by you. Start your journey with us by clicking the link below.
We celebrate diversity and recruit and retain a workforce of people with different characteristics who are employed—those of different genders, races, cultures, political views, and religions. A diverse workforce is more likely to understand our customers’ needs and develop ideas to fulfil them. Diversity in the workplace will also increase employee morale and instil a desire to be more effective and work more efficiently.
We work openly and transparently with our customers, stakeholders and within our internal team. We believe business partners who trust one another spend less time protecting themselves and more time working on things that will make their business successful.
Developing and strengthening the management systems and processes of an organisation to improve performance and create value for stakeholders
Quality Means Consistency. Aristotle said, “Excellence is not an act; it’s a habit.” To gain a reputation for quality means delivering excellent results every time.
Greatness Means Creativity.
Excellence Means Going the Extra Mile.
Excellence Means Improvement.
Over 20 years experience in business development, supported living and domiciliary services. Achieving outstanding ratings by creating a dynamic, outcome based and forward thinking culture delivering 'OUTSTANDING' care and support.
17 years experience in Residential and Outreach services. A Nominated Individual and CQC specialist advisor with an eye for detail. An expert by experience of, analysis, relationship building and strategic mindset.
I have worked in care as a nurse and a manager for 42 years. I have set up care home agencies and home care services and have been a nominated individual, implementing and driving action plans which ranged our rating from requires improvement to good. My sweet spot is care plans, mental capacity assessments and mentoring staff how they form individual values.
An experienced and highly qualified business owner and care home manager with over 25 years of experience in the care sector. Rachel has managed various care services, from independent living, residential, dementia and nursing, leading these services from GOOD to OUTSTANDING ratings. Rachel has a sweet spot for Crisis management, developing new services and mentoring employees to deliver outstanding care services.
Mark has 24 years operational experience with small to large care providers, being a Registered Manager with CQC for nearly 14 years and achieving Good CQC reports with all his inspections. Mark has a strong track record in supporting organisations to implement and drive improvement plans to achieve full compliance. He has successfully taken three struggling homes from RI to Good in all areas with their last Inspections.
Kim’s background is in marketing, journalism and public relations. During 16 years experience with the Social Care Institute for Excellence (SCIE) in the fields of guideline implementation and stakeholder engagement, Kim worked closely with the CQC to support the adoption of NICE evidence-based social care recommendations, thus gaining an excellent understanding of how providers can improve standards and meet CQC requirements.
A conscientious manager, with excellent project management and communication skills, Celine is Passionate about delivering a positive, quality experience for service users. Having worked for the NHS, Healthcare Commission and CQC as well as voluntary organisations and independent providers of all scales, Celine is highly experienced in adult care including mental health, learning disabilities and older adults.
Over 15 years experience in the care sector. Amreen specialises in Dom Care Services. Achieving a Bachelor's Degree in Health and Social Care and a qualified QCF assessor/IQA (Internal Quality Assurance). Amreen has a sweet spot in developing new services and mentoring employees
Over 30 years of experience in health, care and training settings in clinical, managerial and education/training roles with extensive experience as a mental health nurse. She is now working as a qualified Cognitive Behaviour Therapist. Her past roles include lecturing in health and social care, managing and developing services and implementing training within a range of health and social care organisations as well as HM Prison Service. Carole is a creative and divergent thinker and as such has strengths in project management, quality improvement and problem-solving. Her primary passion lies in promoting positive mental health and functioning for everyone, and her overall purpose is to make a meaningful difference to people’s lives.
I'm a qualified and experienced Mental Health and Adult Care Nurse working in community, inpatient forensic and adult social care. My interest in compliance and governance led me to work with CQC as an inspector and with providers as a healthcare consultant. I have supported Domiciliary Care Services, Nursing, Residential, Supported Living and Learning Disability Services. I produce reports in line with the New Inspection framework, Quality Standards and formulate service improvement plans. I support new businesses with CQC registration as well as business plans, RM and NI preparation interviews. I am also able to compile any required policies and procedures. In addition, I am a nursing expert witness and have completed several court reports.
We are a values-based organisation. We support you in making values-based decisions to deliver better customer service. Errors are corrected quickly, and problems are resolved without the blame and support around you. Our Leaders and managers view our employees, customers, and other stakeholders as allies – people to collaborate toward shared goals.
This environment is less stressful as the focus shifts from profit to relationships and purpose. As a values-based organisation builds meaningful relationships with all our stakeholders, the loyalty and motivation that thrive translate to improvements in the bottom line.
Would you like to have a “freedom” work-life balance as a Freelance consultant?
Monday is always a day for reflection for me. Last week, I attended services and was gobsmacked and disheartened by my findings. I was fortunate to participate in homes that felt clean and welcoming. The service users were all kind, approachable and honest about their experiences; however, there was a huge problem.
An inclusive platform for learning, sharing insights and implementing innovative ideas
Providers are facing yet again more challenges from the Regulatory body CQC.